returns

We take pride in the quality of our products and want you to be 100% happy with you purchase. If, for any reason you are not satisfied with your purchase we are happy to replace, exchange or re-imburse you for the item(s). Simply mail the item(s) along with a copy of the invoice back to us. We would appreciate a detailed comment as to the reason for return so please print and complete the exchange / return form below.

returns policy
Should you want to return your purchase for exchange, the item(s) must be in it’s original condition, be unused, unworn and have all labels intact. The item(s) must be mailed within 7 days of delivery to your address. fanciulla recommends sending returns via Registered Post for security and speed. Please note that fanciulla does not accept responsibility for merchandise that is damaged or lost en route to us. For this reason, please be sure to pack the item(s) you wish to return carefully and send the package by a prepaid, insured and traceable method, together with a returns form to the address below:

fanciulla Returns
92 Albert Street
Brunswick East
VIC 3057

Download a fanciulla returns form here:

faulty items

Items will be inspected by our Quality Control department and if the item(s) are deemed faulty due to manufacturing or fabric, fanciulla will repair, replace or refund the item at our discretion free of additional postage and handling charges. If the item(s) returned are not deemed faulty the item will not qualify for an exchange or refund they will be re-delivered to the original address at no additional charge. fanciulla does not accept responsibility for lost or damaged good en route and strongly recommends the use of a secure delivery service.

change of mind returns
Customers who wish to make a change of mind return will be issued with a credit note to the value of the original purchase price. Should you change your mind please return the item(s) in original packaging, with tags still attached and in an ‘as new’ condition, within 7 days of receipt. fanciulla will not accept goods which have been worn, washed or altered in any way. Additional re-delivery postage and handling charges will apply for any exchange. fanciulla does not accept responsibility for lost or damaged good en route and strongly recommends the use of a secure delivery service.

customer support
If you would like any further information or assistance on making your fanciulla purchase please do not hesitate to contact us at info@fanciulla.com.au or call us on 03 9381 1153 Monday to Friday, 9am – 5.30pm.